Frequently Asked Questions

  1. What has changed in electric service with deregulation?
  2. How does Ambit Energy reduce my electric bills?
  3. If I switch, where will my electricity come from?
  4. Will the reliability of my electric service change with deregulation?
  5. What happens if I have an emergency or power outage?
  6. What does Texas electric choice mean to me?
  7. Do all Texans have the power to choose their electric provider?
  8. What happens if my Retail Electric Provider (REP) goes out of business?

1. What has changed in electric service with deregulation?
You can now choose to buy your electricity from a different electric provider than the original provider for your area. These companies are called Retail Electric Providers. Ambit Energy, Inc. is a Retail Electric Provider. Your bill will look different than bills you have received in the past, but each Retail Electric Provider provides the same standard information.

2. How does Ambit Energy reduce my electric bills?
Deregulation allows REPs, like Ambit Energy, to buy electricity wholesale from competitive providers and pass the savings along to customers.

3. If I switch, where will my electricity come from?
Your current electric utility or “Local Wires Company” will continue to deliver your electricity. As such, your power will come from a regional power pool – a mixture of energy from traditional power plants and other sources like wind, water, sun and natural gas. Your Local Wires Company still responds to service interruptions and continues to maintain the poles and wires. You will continue to receive the same reliable service you are used to with your Local Wires Company, regardless of which Retail Electric Provider you receive service from.

4. Will the reliability of my electric service change with deregulation?
No. No matter which Retail Electric Provider you choose, your electricity will continue to be delivered safely and reliably by the Local Wires Company, a company still regulated by the Public Utilities Commission.

5. What happens if I have an emergency or power outage?
Because your Local Wires Company is still responsible for the maintenance and repair of the poles and wires, you will call these regulated firms in the event of an emergency or outage at the number provided on your bill.

6. What does Texas electric choice mean to me?
It means you have the power to choose your electricity service provider. It's referred to as deregulation. And it’s a result of Texas Senate Bill 7, which enables the State of Texas to restructure its electric utility industry.

7. Do all Texans have the power to choose their electric provider?
No. City-owned utilities and member-owned electric cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are today.

8. What happens if my Retail Electric Provider (REP) goes out of business?
You will not be without power. You should receive a notice from your REP giving you time to select a new provider. However, if that does not happen, your service will be provided by the Provider of Last Resort (POLR) designated by the Energy Reliability Council of Texas (ERCOT) until you select a new provider.


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